Payment Policy

Last Updated: September 23, 2026

At Peony Chinese Bonzai, we want your checkout experience to be simple, secure, and trustworthy. This Payment Policy explains the payment methods we accept, how your information is protected, and what to expect during the order process.

Accepted Payment Methods

For your convenience, we accept the following payment methods:

Credit and Debit Cards: Visa, Mastercard, American Express, Discover

Payment Security

Your payment security is our top priority. We implement the following measures to protect your information:

SSL Encryption: All transactions are protected with industry-standard 256-bit SSL encryption to ensure your personal and payment information remains secure during transmission.
PCI Compliance: We adhere to the highest standards of the Payment Card Industry Data Security Standard (PCI DSS) for processing card payments.
Secure Payment Gateway: All payments are processed through trusted, vetted payment gateways to safeguard your financial data.

Order Payment

Payment Processing: Payment is required in full at the time of order placement. All prices are listed in US Dollars (USD). Your order will only be processed after payment has been successfully authorized.
Order Confirmation: Upon successful payment, you will receive an order confirmation email with your order details and receipt. Please retain this for your records.
Pricing Errors: In the rare event of a pricing error on our website, we reserve the right to cancel the order and refund the full amount paid. We will notify you promptly if such an error occurs.

Billing Information

Billing Address: Your billing address must match the address associated with your payment method. Please ensure it is complete and accurate to avoid payment processing delays.
Invoice: A digital invoice will be provided via email upon order completion. If you require a formal invoice for business purposes, please contact us.

Taxes

Sales Tax: Applicable sales tax will be calculated based on your shipping address and added to your order total. Tax rates are determined by state and local authorities and are subject to change.
Other Fees: We do not charge any additional handling or processing fees beyond the displayed product prices and applicable taxes.

Shipping Costs

Outbound Shipping: We offer free shipping on all orders within our service area (contiguous United States). There are no handling, processing, or packaging fees added to your order.
Return Shipping: We cover all return shipping costs. A prepaid return shipping label will be provided at no charge upon authorization of your return. Customers never pay return shipping under any circumstance.

Payment Issues

Declined Payments: If your payment is declined, please check that your card number, expiration date, CVV, and billing address are correct. You may also try an alternative payment method or contact your bank or card issuer to resolve the issue.
Failed Transactions: If a transaction fails, no amount will be charged to your account. You may retry the payment or use a different method.

Order Cancellation

Cancellation Requests: To cancel an order, please contact us within 24 hours of placing it at info@peonychinesebonzai.com. If your order has already entered our fulfillment process or shipped, cancellation is no longer possible. You will need to follow our Refund Policy upon delivery.
Refund for Cancelled Orders: Cancelled orders that have already been charged will be refunded in full to the original payment method. Refunds will be processed within 10 business days after cancellation confirmation.

Refunds

Please refer to our Refund & Return Policy for detailed information regarding refunds. Key points include:

Refunds are issued to the original payment method.
Refunds typically appear on your statement within 10 business days, depending on your bank.
For all eligible returns, we cover 100% of return shipping costs with a prepaid label.
We do not charge any restocking or administrative fees.