Shipping policy

Shipping Policy Last Updated: September 23, 2026

At Peony Chinese Bonzai, we understand the importance of delivering our live plants, especially our bonsai trees, safely and in optimal health. This Shipping Policy outlines the terms and conditions related to the shipping, handling, and delivery of your order. By placing an order, you agree to these terms.

1. Shipping Coverage & Carriers We currently ship to addresses within the contiguous United States only. We do not offer international shipping, APO/FPO addresses, or shipments to Alaska, Hawaii, or U.S. territories at this time. We utilize reputable carriers such as USPS, UPS, and FedEx based on your location, order size, and the most suitable method for protecting the live plants.

2. Order Processing & Cut-Off Times

  • Handling Time: All orders are processed within 1–3 business days.
  • Daily Cut-Off: Orders placed before 5:00 PM Eastern Time are typically prepared for carrier pickup on the next business morning.
  • Weather Holds: For the safety of live plants, we may temporarily pause or delay shipments during periods of extreme heat (above 90°F) or extreme cold (below 35°F). We will notify you by email if your order is affected.

3. Estimated Delivery Times After shipment, standard delivery typically takes 4–7 business days. Delivery times are estimates provided by the carrier and may vary due to peak seasons, carrier delays, or unforeseen weather conditions. You will receive a shipping confirmation email with tracking information once your order has been dispatched.

4. Shipping for Live Plants & Bonsai We employ specialized methods to ensure your plants arrive healthy:

  • Protective Packaging: Bonsai trees and delicate plants are carefully secured with custom packaging to minimize movement and damage.
  • Seasonal Adjustments: During cold months, orders may include insulated packaging and/or heat packs. In summer, shipments are prioritized for speed.
  • Individual Tree Sales: For our unique bonsai offerings (e.g., Tree #223, #225), you are purchasing the exact tree pictured. It will be securely packaged to preserve its specific form and features.
  • Transit Stress: It is normal for live plants to experience minor leaf drop, soil settling, or slight wilting during transit. These are temporary effects, and your plant should recover within a few days of placement in a suitable environment.

5. Address Accuracy & Delivery Please ensure your shipping address is complete and accurate. Peony Chinese Bonzai is not responsible for packages lost due to incorrect or incomplete addresses provided by the customer. For live plants, we strongly recommend having someone available to receive the package promptly upon delivery to avoid exposure to extreme temperatures.

6. Order Tracking & Questions Once your package ships, you will receive an email with a tracking number. If you have not received your tracking number or have any shipping-related questions, please contact us immediately at info@peonychinesebonzai.com.

7. Lost or Damaged Packages If your package appears to be lost or arrives visibly damaged, please contact us within 3 days of the estimated delivery date. Please retain all original packaging and materials and provide clear photos of any damage to the outer packaging and the plant itself. We will work with you and the carrier to resolve the issue, which may include a replacement or refund.

Peony Chinese Bonzai

  • Email: info@peonychinesebonzai.com
  • Phone: +12123341807
  • Address: 106 Walker St #1, New York, NY 10013
  • Business Hours: Monday – Sunday: 9:00 AM – 5:00 PM